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HomeMoving and Storage CompaniesMetro Self Storage
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Company Rating
BB
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based on 0 reviews.
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Complaint Experience
N/A
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process. A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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Complaints and Resolutions
Complaint Experience
N/A
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process. A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
We have received no complaints against this company.
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Complaint Closing Statistics
0 complaints against Metro Self Storage closed in last 3 years.
Complaints | Type of response |
---|---|
0 | Making a full refund, as the consumer requested |
0 | Making a partial refund |
0 | Agreed to make an adjustment |
0 | Refusing to make an adjustment |
0 | Refuse to adjust, relying on terms of agreement |
0 | Unanswered |
Other Information
Company Info
This company's nature of business is Special Warehousing And Storage Nec
Primary Contact: | Doug Thacker (Manager) |
Business Started: | N/A |
Social: |
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Licensing
Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867. For businesses outside of California, please check with the agency that regulates this industry. For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist
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Government Actions
BCA has no information regarding government actions at this time.
Comments and Analysis
We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.
Industry Resources
Industry Tips No industry resources at the moment.
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Additional Info
DBAs:
Metro Storage LLC
Websites:
There are no additional web sites.
Contacts:
There are no additional contacts.
Addresses:
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